Terms and Conditions of Sale

Terms and Conditions of Sale

Last updated: May 2026

These Terms and Conditions of Sale apply to all purchases made on https://cellastin.com, operated by Carré d’as LLC.

By placing an order on our website, you agree to these Terms and Conditions.

1. Company Information

This website is operated by Carré d’as LLC.

Company name: Carré d’as LLC
Registered mailing address: 701 Tillery Street Unit 12, 3537, Austin, TX 78702, Travis, United States
Responsible party: Seth BERNARD-MIKHALKOV
Email: support@cellastin.com
Website: https://cellastin.com

Carré d’as LLC operates the brand Cellastin and sells wellness and nutritional supplement products online.

2. Products

Cellastin sells wellness and nutritional supplement products, including astaxanthin-based softgel supplements.

Product descriptions, ingredients, images, prices, and availability are displayed on each product page. We make reasonable efforts to ensure that all information is accurate. However, minor differences may occur between product images and the actual product, including packaging, label design, color, or presentation.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Information provided on our website is for general informational purposes only and should not replace advice from a qualified healthcare professional.

Customers should consult a doctor or healthcare professional before using any supplement, especially if they are pregnant, nursing, under medical treatment, taking medication, or have a medical condition.

3. Orders

By placing an order, you confirm that:

- You are legally allowed to purchase the product in your country or region.
- The information you provide is accurate, complete, and up to date.
- You are purchasing for personal use and not for unauthorized resale.

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order in cases of suspected fraud, payment issues, stock errors, pricing errors, shipping restrictions, or misuse of promotional offers.

4. Prices and Currency

All prices are displayed in USD, unless stated otherwise.

Prices may change at any time without prior notice. The price charged will be the price displayed at checkout at the time of purchase.

Depending on your country, taxes, duties, VAT, customs fees, import charges, or other local charges may apply. Unless explicitly stated at checkout, these charges are the customer’s responsibility.

5. Payment

We accept the payment methods displayed at checkout, which may include credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other payment providers.

Payment must be completed before the order is processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment is declined, refused, disputed, or flagged as fraudulent, we may cancel or suspend the order.

6. Shipping and Delivery

We currently ship to the following countries:

- United States
- Canada
- United Kingdom
- Australia
- New Zealand

Orders are usually processed within 1 to 3 business days.

Estimated delivery time is usually 7 to 15 business days after processing.

Delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, peak periods, incorrect addresses, or events outside our control.

We are not responsible for delays caused by customs authorities, local postal services, incorrect delivery information, or events outside our reasonable control.

However, if your order is significantly delayed or appears lost, please contact us at support@cellastin.com so we can investigate and offer an appropriate solution.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered due to an incorrect, incomplete, or outdated address, we may not be able to offer a refund or replacement.

If you notice an error in your address, contact us immediately at support@cellastin.com. We cannot guarantee that address changes can be made once the order has been processed or shipped.

8. Customs, Import Duties and Taxes

For international orders, customs duties, import taxes, VAT, GST, or other local charges may apply depending on the destination country.

Unless these charges are clearly included at checkout, they are the customer’s responsibility.

We are not responsible for delays, refusals, or additional charges imposed by customs authorities.

If a package is refused due to unpaid customs charges or import duties, shipping fees and any costs charged to us may be deducted from the refund, where permitted by law.

9. Returns and Refunds

We want customers to be satisfied with their purchase. If you have an issue with your order, contact us at support@cellastin.com.

To be eligible for a return, the product must usually be:

- Returned within 30 days of delivery
- Unused, unopened, and in its original packaging
- In the same condition as received
- Accompanied by proof of purchase

For hygiene and safety reasons, opened supplement products may not be eligible for return unless the product is defective, damaged, incorrect, or unless required by applicable consumer law.

Customers are responsible for return shipping costs unless the product is defective, damaged, incorrect, or unless applicable law requires otherwise.

Refunds are usually issued to the original payment method after the returned product has been received and inspected.

Processing time for refunds may vary depending on the payment provider.

10. UK Customers — Right to Cancel

For customers located in the United Kingdom, you may have the legal right to cancel an online order within 14 days after receiving the goods, without giving a reason, subject to legal exceptions.

If you wish to cancel, you must contact us at support@cellastin.com within the applicable cancellation period.

Products must be returned within the required legal timeframe after cancellation.

For sealed health, hygiene, or supplement products, cancellation rights may not apply once the product has been opened or unsealed, where permitted by law.

This section does not affect your legal rights if the product is faulty, damaged, not as described, or not fit for purpose.

11. Damaged, Defective, Incorrect or Missing Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery at support@cellastin.com.

Please include:

- Your order number
- A clear description of the issue
- Photos or videos of the product, packaging, and shipping label if relevant

Depending on the situation, we may offer a replacement, refund, store credit, or another appropriate solution.

Nothing in these Terms limits your mandatory consumer rights under applicable laws in your country.

12. Lost Packages

If tracking indicates that a package has been delivered, but you did not receive it, please first check with your local carrier, neighbors, building reception, or household members.

If the package appears lost in transit, contact us at support@cellastin.com. We will investigate with the carrier and may offer a replacement or refund depending on the situation.

We are not responsible for packages stolen after confirmed delivery, unless required by applicable law.

13. Promotions and Discount Codes

Promotional offers, discounts, bundles, and coupon codes are subject to availability and may be changed or withdrawn at any time.

Discount codes must be entered at checkout and cannot usually be applied after an order has been placed.

We reserve the right to cancel orders where a promotion has been misused, applied fraudulently, or used in a way that violates the terms of the offer.

Promotional offers cannot be exchanged for cash.

14. Subscriptions

If we offer subscription products, the subscription terms will be clearly displayed before checkout.

By purchasing a subscription, you authorize us or our payment provider to charge your selected payment method at the recurring interval shown at checkout.

You may cancel, pause, or manage your subscription through your customer account or by contacting us at support@cellastin.com.

Cancellation requests must be made before the next order is processed. If a subscription order has already been processed or shipped, it may be treated as a regular order and may need to be returned before a refund is issued, unless applicable law requires otherwise.

Subscription terms do not affect your mandatory consumer rights.

15. Health Disclaimer

Our products are nutritional supplements and are not medicines.

Any statements on our website are for general wellness information only and have not necessarily been evaluated by regulatory authorities such as the FDA, Health Canada, the MHRA, the TGA, Medsafe, or any other authority.

Results may vary from person to person.

You should not exceed the recommended daily dose shown on the product label.

Keep products out of reach of children.

Do not use the product if the safety seal is broken, damaged, or missing.

16. Allergies and Ingredient Responsibility

Customers are responsible for reviewing the full ingredient list before purchasing or consuming any product.

If you have allergies, sensitivities, or dietary restrictions, consult a healthcare professional before use.

We are not responsible for reactions caused by known allergies, sensitivities, misuse, or failure to follow product instructions, except where required by law.

17. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website.

Our total liability for any claim related to an order will not exceed the amount paid for that order, except where such limitation is not permitted by applicable law.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for defective products, fraud, gross negligence, or mandatory consumer rights.

18. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or modify any mandatory consumer rights that apply in your country or region.

Customers in the United Kingdom, Canada, United States, Australia, and New Zealand may have rights under local consumer protection laws, including rights relating to faulty goods, misleading descriptions, delivery failures, refunds, repairs, replacements, and cancellations.

If any clause in these Terms conflicts with mandatory consumer protection laws, the mandatory law will prevail.

19. Intellectual Property

All content on our website, including text, images, logos, product names, graphics, videos, design elements, and branding, belongs to us or our licensors.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.

20. Website Use

You agree not to use our website for unlawful, abusive, fraudulent, harmful, or unauthorized purposes.

You must not attempt to interfere with the website’s security, payment systems, functionality, servers, or data.

We reserve the right to restrict or block access to our website if we suspect misuse.

21. Force Majeure

We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, including but not limited to customs delays, carrier disruptions, natural disasters, strikes, pandemics, wars, cyberattacks, government restrictions, supply chain disruptions, or technical failures.

22. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, unless mandatory consumer protection laws in the customer’s country, state, province, or region require otherwise.

Any dispute will first be handled by contacting our customer support team at support@cellastin.com so we can try to resolve the issue amicably.

This clause does not remove any mandatory rights consumers may have under local law.

23. Changes to These Terms

We may update these Terms from time to time.

The version applicable to your order is the version available on our website at the time your order is placed.

We recommend reviewing this page regularly.

24. Contact

For any questions about these Terms, your order, shipping, returns, or refunds, contact us at:

Email: support@cellastin.com
Website: https://cellastin.com
Company: Carré d’as LLC
Address: 701 Tillery Street Unit 12, 3537, Austin, TX 78702, Travis, United States