FAQ

FAQ

1. What is Cellastin?

Cellastin is a wellness supplement brand offering astaxanthin-based softgel supplements designed to support overall skin wellness and antioxidant support from within.

2. What is astaxanthin?

Astaxanthin is a naturally occurring antioxidant commonly sourced from microalgae. It is widely used in nutritional supplements for its antioxidant properties.

3. Is Cellastin a medicine?

No. Cellastin is a nutritional supplement, not a medicine.

It is not intended to diagnose, treat, cure, or prevent any disease.

4. How do I take Cellastin?

Please follow the instructions shown on the product label.

Do not exceed the recommended daily dose.

If you are unsure whether this product is suitable for you, consult a qualified healthcare professional before use.

5. Can I take Cellastin if I am pregnant or nursing?

If you are pregnant, nursing, taking medication, or have a medical condition, you should consult a qualified healthcare professional before using any supplement.

6. Is Cellastin a replacement for sunscreen?

No. Cellastin is not a sunscreen and does not replace topical sun protection.

You should continue using appropriate sun protection, including sunscreen, protective clothing, shade, and responsible sun exposure habits.

7. When will I receive my order?

Orders are usually processed within 1 to 3 business days.

Estimated delivery time is usually 7 to 15 business days after processing.

Delivery times may vary depending on your country, customs, carrier delays, holidays, or events outside our control.

8. Which countries do you ship to?

We currently ship to:

- United States
- Canada
- United Kingdom
- Australia
- New Zealand

9. How can I track my order?

Once your order has shipped, you may receive a tracking link by email.

Tracking updates may take a few days to appear after shipment.

If you need help with your tracking, contact us at support@cellastin.com with your order number.

10. What should I do if my order is delayed?

If your order is significantly delayed, contact us at support@cellastin.com with your order number.

We will investigate and help find an appropriate solution.

11. What should I do if my package is marked as delivered but I did not receive it?

Please first check your mailbox, front door, building reception, neighbors, household members, and local carrier.

If you still cannot find it, contact us at support@cellastin.com.

12. Can I return my order?

To be eligible for a return, the product must usually be returned within 30 days of delivery, unused, unopened, and in its original packaging.

For hygiene and safety reasons, opened supplement products are generally not eligible for return unless the product is damaged, defective, incorrect, or unless required by applicable consumer law.

13. How do I request a refund?

Contact us at support@cellastin.com with:

- Your order number
- Your full name
- The email address used for the order
- The reason for your refund request
- Photos if the product is damaged, defective, incorrect, or incomplete

14. Can I cancel my order?

If you want to cancel an order, contact us as soon as possible at support@cellastin.com.

We can only cancel an order if it has not yet been processed or shipped.

If the order has already shipped, you may need to wait for delivery and request a return.

15. Do I have to pay customs or import taxes?

Depending on your country, customs duties, import taxes, VAT, GST, or other local charges may apply.

Unless these charges are clearly included at checkout, they are the customer’s responsibility.

16. What if I entered the wrong shipping address?

Contact us immediately at support@cellastin.com.

We cannot guarantee that address changes can be made once the order has been processed or shipped.

Customers are responsible for providing a complete and accurate shipping address.

17. How can I contact customer support?

You can contact us at:

support@cellastin.com

We usually reply within 24 to 48 business hours.

18. Who operates Cellastin?

Cellastin is operated by Carré d’as LLC.

Company: Carré d’as LLC
Website: https://cellastin.com
Email: support@cellastin.com
Registered mailing address: 701 Tillery Street Unit 12, 3537, Austin, TX 78702, Travis, United States