Shipping Policy

Shipping Policy

Last updated: May 2026

This Shipping Policy applies to all orders placed on https://cellastin.com, operated by Carré d’as LLC under the brand Cellastin.

1. Countries We Ship To

We currently ship to the following countries:

- United States
- Canada
- United Kingdom
- Australia
- New Zealand

If your country is not listed at checkout, we may not currently ship there.

2. Processing Time

Orders are usually processed within 1 to 3 business days after payment confirmation.

Processing times may be longer during peak periods, holidays, promotional events, or in cases of stock limitations.

Orders are processed on business days only, excluding weekends and public holidays.

3. Estimated Delivery Time

Estimated delivery time is usually 7 to 15 business days after processing.

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

- Destination country
- Customs processing
- Local carrier delays
- Weather conditions
- Peak shipping periods
- Incorrect or incomplete addresses
- Carrier disruptions
- Events outside our reasonable control

4. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Tracking updates may take a few days to appear after the package has been handed to the carrier.

If your tracking link does not update immediately, please allow a few business days before contacting us.

5. Customs, Duties and Import Taxes

For international orders, customs duties, import taxes, VAT, GST, or other local charges may apply depending on your country.

Unless these charges are clearly included at checkout, they are the customer’s responsibility.

We are not responsible for delays, refusals, or additional fees caused by customs authorities.

If a package is refused because of unpaid customs charges or import duties, shipping costs and any additional fees charged to us may be deducted from any refund, where permitted by law.

6. Incorrect or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order cannot be delivered due to an incorrect, incomplete, or outdated address, we may not be able to offer a refund or replacement.

If you notice an error in your shipping address, contact us immediately at support@cellastin.com.

We cannot guarantee that address changes can be made once the order has been processed or shipped.

7. Delayed Orders

While we do our best to deliver orders within the estimated timeframe, delays may occur for reasons outside our control.

If your order is significantly delayed, please contact us at support@cellastin.com with your order number.

We will investigate the situation and help find an appropriate solution.

8. Lost Packages

If your package appears to be lost in transit, please contact us at support@cellastin.com.

We will review the tracking information and may investigate with the carrier.

Depending on the situation, we may offer a replacement, refund, store credit, or another appropriate solution.

9. Packages Marked as Delivered

If tracking shows that your package was delivered but you did not receive it, please first check:

- Your mailbox
- Your front door or porch
- Your building reception
- Your neighbors
- Other household members
- Your local carrier or postal office

We are not responsible for packages stolen or misplaced after confirmed delivery, unless required by applicable law.

10. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery at support@cellastin.com.

Please include:

- Your order number
- Photos of the damaged package
- Photos of the product
- Photos of the shipping label

We will review the issue and offer an appropriate solution where applicable.

11. Shipping Restrictions

Some products may be subject to local import restrictions depending on your country.

By placing an order, you confirm that you are legally allowed to import and use the product in your country or region.

We are not responsible for orders delayed, refused, seized, or destroyed by customs authorities due to local import restrictions.

12. Contact

For shipping questions, contact us at:

Email: support@cellastin.com
Website: https://cellastin.com
Company: Carré d’as LLC
Address: 701 Tillery Street Unit 12, 3537, Austin, TX 78702, Travis, United States